Return Policy

Return Processing

Returns on X Change can either be at the sellers decision (For example, if the buyer changes their mind, or a piece of clothing doesn't fit), or X Change can become involved if it is a more serious matter (Seller sold a counterfeit item, sent the wrong item or sent a broken item). If your situation falls within the first examples, please contact the seller and ask if they will willingly make a return on the item. If your situation falls in the second set of the examples, please fill out the return form at the bottom of this page with your order information and we will contact you as well as the buyer to investigate the situation. If the buyer does not report a problem within 2 weeks, we cannot guarantee a refund for any reason (This is because sellers are paid on a bi-weekly basis).

Return Pick-Up

If the buyer and seller decide to make a return, or a return is manually imposed by X Change, the buyer has 5 week days to ship the item. If the buyer fails to ship the item within these 5 week days, the return will be reversed.

Product Return Form

Order Information

[Order Date]

Product Information

Reason for Return
Dead On ArrivalFaulty, please supply detailsOrder ErrorOther, please supply detailsReceived Wrong Item
Product is opened
YesNo

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